dhk44 Privacy Policy — Your Information Is Our Responsibility
dhk44 follows the highest standards in collecting, using, and protecting your personal information. Read this policy to learn how we protect your privacy.
1 Introduction and Purpose of This Policy
dhk44 operates as a trusted online casino and betting platform for users in Bangladesh. Ensuring the protection of the personal information you provide while using our platform is our top priority.
This Privacy Policy ("Policy") explains what types of information dhk44 ("we", "our", "platform") collects, how that information is used, who it may be shared with, and what rights you have over your information. This Policy applies to all services on the https://dhk44.cam website and the mobile platform.
By registering an account on our platform or by using our services, you consent to the terms of this Privacy Policy. If you do not agree with any part of this Policy, please refrain from using our platform.
This Policy was last updated in 2026. If any changes are made in the future, we will notify users by updating the date on this page and by emailing registered users.
2 What Information We Collect
dhk44 collects personal and non-personal information from various sources. The types of information are described in detail below.
2.1 — Information You Provide Directly
When you create an account, log in, or contact us on our platform, the information you provide yourself includes:
- Full name
- Email address
- Date of birth (for age verification)
- Residential address
- Identity verification documents (national ID card or passport)
- Payment information (bKash, Nagad, Rocket, Upay, or bank account)
- Security questions and password (stored in encrypted form)
2.2 — Information Collected Automatically
When you use our platform, the following information is collected automatically:
- IP address and device ID
- Browser type and version
- Operating system information
- Date and time of access to the platform
- Log of pages visited
- Record of betting and gaming activity
- Cookie and session data
2.3 — Identity Verification Information (KYC)
To ensure secure transactions and prevent fraud, we may collect the following information as part of the KYC (Know Your Customer) process:
- Photo or scan of a government-issued ID
- Selfie or face verification
- Proof of address (utility bill or bank statement)
- Proof of ownership of a payment method
2.4 — Information Received from Third Parties
In some cases we may receive information from trusted third parties, such as:
- Transaction verification information from payment processors (bKash, Nagad, Rocket, Upay)
- Information from identity verification service providers
- Information from fraud detection services
- Referral information from affiliate partners
3 How We Use Your Information
dhk44 uses your information only for lawful and specific purposes. We never collect or use your information unnecessarily.
| Purpose of Use | Description | Legal Basis |
|---|---|---|
| Account Management | Managing registration, login, password recovery, and account security. | Contractual obligation |
| Payment Processing | Executing and verifying deposits, withdrawals, and financial transactions. | Contractual obligation |
| Identity Verification | Age confirmation (21+), anti-money laundering, and fraud detection. | Legal obligation |
| Customer Support | Providing assistance and resolving issues via live chat and email. | Legitimate interest |
| Bonuses and Promotions | Delivering welcome bonuses, VIP rewards, and other offers in a personalized way. | Legitimate interest / consent |
| Responsible Gaming | Identifying problematic gaming behavior and taking protective measures. | Legal obligation |
| Platform Improvement | Analyzing user experience to improve the quality of services. | Legitimate interest |
4 Cookies and Tracking Technologies
4.1 — What Cookies Are and Why We Use Them
Cookies are small text files stored on your device that help our platform remember your preferences and session information. dhk44 uses the following types of cookies:
- Essential cookies: Required to maintain login sessions, ensure security, and operate the core functionality of the platform.
- Functional cookies: Used to remember your preferred language, game settings, and layout preferences.
- Analytical cookies: Collect anonymous statistics to understand how the platform is being used.
- Security cookies: Used to detect fraudulent activity and unauthorized access.
4.2 — Managing Cookies
You can control cookies at any time from your browser settings. However, disabling essential cookies may prevent some important features of our platform from working properly. For more information about cookies, please contact us.
5 Information Sharing and Disclosure
dhk44 never sells or commercially transfers your personal information to third parties. However, information may be shared in the limited circumstances described below.
5.1 — Service Provider Partners
Necessary information may be shared with trusted technology and service providers that help operate our platform. This includes payment processors (bKash, Nagad, Rocket, Upay), server and hosting services, identity verification services, and customer support technology providers. These partners may only use the information for the purpose of providing the specified service.
5.2 — Legal Obligations
It may be our legal obligation to disclose information in accordance with a court order, a request from a government authority, or the requirements of applicable law. This includes anti-money laundering reports, tax authority requests, and law enforcement investigations. In such cases we provide only the minimum information necessary.
5.3 — Fraud Prevention
Limited information may be shared with other licensed service providers and anti-fraud organizations to detect and prevent fraudulent activity affecting multiple platforms. This keeps all users protected.
5.4 — Business Restructuring
If our business undergoes a merger, acquisition, or restructuring in the future, user information may be transferred to the relevant new authority. If such an event occurs, we will notify users in advance and they will be provided with protection equivalent to this Policy.
6 Data Security and Protection Measures
6.1 — Technical Protection
dhk44 uses industry-standard security technology to protect your personal information. Our technical protection measures include:
- SSL/TLS Encryption: All data exchanged between your browser and our servers is protected by industry-standard SSL encryption.
- Database Encryption: Stored sensitive data is kept in encrypted form.
- Two-Factor Authentication: A two-step verification method is available to enhance account security.
- Firewall Protection: Advanced firewalls and intrusion detection systems are in use.
- Regular Security Reviews: Our security measures are regularly reviewed and updated.
6.2 — Data Retention Period
We retain your information only for as long as necessary. Even after an account is closed, certain information may be kept for the following periods due to legal, regulatory, and financial obligations:
- Transaction records and financial data — at least 5 years after account closure
- KYC documents and identity verification information — at least 5 years after account closure
- Gaming activity logs — up to 3 years after account closure
- Customer support conversation records — up to 2 years
After the specified period, information is securely deleted or anonymized.
7 Your Rights and Controls
As a user of dhk44, you have several important rights over your personal information.
Right to Access
You may ask us at any time what information we hold about you and request a copy of that information.
Right to Rectification
If there is any inaccuracy or incompleteness in your personal information, you may request that it be corrected.
Right to Erasure
In certain circumstances you have the right to request that your information be deleted. However, some information may need to be retained due to legal obligations.
Right to Object to Processing
You may object to the use of your information for marketing purposes and may unsubscribe from marketing communications at any time.
Right to Restrict Processing
In certain circumstances you may request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.
Right to Data Portability
You may request a copy of your information in a structured, commonly used format.
To exercise these rights, contact us at: [email protected]. We will aim to respond to your request within 30 days of receipt. Requests will be processed after identity verification.
8 International Transfer of Information
Some information required to operate our platform may be processed or stored on international servers. For such international transfers we ensure that:
- The recipient country or organization maintains adequate data protection standards.
- Adequate protection is ensured through data processing agreements.
- Transferred information is handled in accordance with the terms of this Privacy Policy.
- We have strict confidentiality agreements in place with third-party service providers.
9 Privacy Protection for Minors
dhk44 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21.
During the registration process, we verify date of birth to confirm age. If we discover that a minor has registered on our platform, we will immediately close that account and delete all collected information.
If you suspect that a minor is using our platform, please notify us immediately at [email protected].
10 Changes to This Policy
dhk44 may update this privacy policy from time to time. It may be necessary to revise this policy in response to changes in our services, new legal obligations, or technological developments.
If there are significant changes, we will notify you in the following ways:
- By posting a clear notice on the website
- By sending a notification to your registered email
- Through a notification when you log in to the platform
If you continue to use the platform after the changes, it will be considered that you have agreed to the new policy. We recommend that you review this page regularly.
11 Contact Us
If you have any questions, concerns, or complaints about this privacy policy, please get in touch with us.
For any privacy-related requests or questions:
Our support team is available 24 hours a day, 7 days a week via live chat in Bengali.
Available at all times — Log In
For more information
To fully understand the rules and guidelines of our platform, please review our other policies. Our goal is to ensure that your experience at dhk44 is always safe and transparent.
- Terms & Conditions — Complete terms of service
- Responsible Gaming — Guidelines for safe gaming
- FAQ — Answers to common questions
- About Us — Introduction to the dhk44 platform